FREQUENTLY ASKED QUESTIONS

Return Policy

  • Returns on full-price items are accepted if received by Footwear In Mind within 21 calendar days of your order being shipped.
  • Unfortunately, we cannot accept returns on sale items or for purchases made with gift cards.
  • All footwear must be unworn and in its original condition.
  • All items must be returned in the original packaging and box.
  • All returns must be approved by us in advance of shipping the item back.
  • Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.
  • We accept returns for a full refund on the cost of full-price items only.
  • No unauthorized or COD (cash on delivery) returns will be accepted.

Exchange Policy

  • Exchanges are accepted if received by Footwear In Mind within 21 calendar days of your order being shipped.
  • Unfortunately, we cannot accept exchanges on sale items or for purchases made with gift cards.
  • Footwear must be unworn and in its original condition.
  • Footwear must be in the original box and packaging.
  • All exchanges must be approved by us in advance of shipping the item back.
  • Customers are responsible for shipping costs associated with exchanges, and original shipping fees are not refunded.
  • No unauthorized or COD returns will be accepted.

Shipping Errors and Manufacturer Defects Policy

  • If a return is necessary due to a shipping error on our part or a confirmed manufacturer’s defect, all associated shipping charges will be refunded.
  • Please contact us for approval before returning any item for this reason.
  • No unauthorized or COD returns will be accepted.

Unfortunately, we cannot accept returns on sale items.

Please contact us if you have any questions.

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We now ship all across the country!

Shipping options and costs will be clearly shown in your cart during checkout before you complete your purchase.

Orders above a certain value before tax may qualify for free shipping to select regions. Details are provided at checkout.